Question 1

What if YayDay Design Co. made a mistake with my order on their end?

Accepted Answer

If there is an error on our end, please contact us within 48 hours of delivery so we can make it right.  Where is your front door pick up location? Front porch pickup locations are in Bridge City, TX and Port Neches, TX at this time.

Question 2

What if I have not received my order?

Accepted Answer

We have no control once your package is dropped off at the post office. You will have a tracking number where you can track your order. If there is an issue, you will have to contact the postal service. We are not responsible for delays caused by the postal service, weather, or incorrect shipping information provided at checkout.

Question 3

What if I need to return my item?

Accepted Answer

All sales are final on custom items due to the nature of our products, we do not offer refunds, returns, or store credits. Please double-check all order details before placing your order.

Question 4

What if I have changes to my order?

Accepted Answer

Reach out to us as soon as possible. If your order has not hit the production line, we will try and accommodate your changes.

Question 5

What is the processing time to my order?

Accepted Answer

Processing time is 4-5 days after you place your order in most cases.

Question 6

What is the shipping time for my order?

Accepted Answer

Shipping is usually 6-12 days after your order is processed.

Question 7

What if I need my order by a certain date?

Accepted Answer

If you need your order by a specific date, please contact us after placing your oder, and we will do our best to accommodate.

Question 8

How do I make payment?

Accepted Answer

You will receive an email/Text from our accounting software to make payment.

Question 9

What forms of payment do you take?

Accepted Answer

Visa, Mastercard, Amex, Discover, PayPal, Apple Pay

Question 10

When is my order made?

Accepted Answer

Orders do not go onto the production line until payment is made.

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