Return & Refund Policy
A LEGAL DISCLAIMER
Effective Date: 07/20/2026
In producing high-quality custom embroidery and personalized products. Because most of our products are custom-made specifically for each customer, please review our policy carefully before placing an order.
Custom Orders
Due to the personalized nature of our products, all custom and personalized orders are final.
We do not accept returns, exchanges, or refunds for:
Custom embroidered apparel
Personalized items
Monogrammed products
Custom logo embroidery
Special-order merchandise
Items made according to customer specifications
Customer Approval
Customers are responsible for reviewing all proofs, artwork, spelling, names, dates, colors, sizing, quantities, embroidery placement, and design details before approving production.
Once artwork or proofs have been approved and production begins, changes or cancellations cannot be made.
Defective or Incorrect Orders
If your order arrives with a manufacturing defect or an error caused by YayDay Design Co., LLC, please contact us within seven (7) calendar days of receiving your order.
Please include:
Your order number
Photos of the issue
A description of the problem
If we determine that an error occurred on our part, we will, at our discretion:
Repair the item;
Replace the item;
Issue store credit; or
Provide a refund.
Customer Errors
We are not responsible for errors resulting from customer-approved artwork, spelling, grammar, sizing, colors, quantities, embroidery placement, or other information provided by the customer.
Customer-Supplied Items
While we exercise great care when embroidering customer-provided garments, embroidery is a mechanical process. We are not responsible for hidden fabric defects, dye inconsistencies, manufacturer defects, or damage resulting from the condition of customer-supplied items.
If damage occurs solely due to our negligence, our liability will be limited to the replacement value of the blank garment only.
Cancellations
Orders may only be canceled before production begins and only with our approval.
Any artwork, digitizing, setup, or design fees already incurred may be deducted from any approved refund.
Once production has started, orders cannot be canceled.
Questions
If you have questions regarding your order, please contact us before placing your order.
YayDay Design Co., LLC
Email: yaydaydesignco@yahoo.com
Phone: (409) 718-0598