For our custom embroidery inquiry, let us know the details in the form below and we will reach out to you with more information.
Custom Embroidery Inquiry Form
Frequently asked questions
General
If there is an error on our end, please contact us within 48 hours of delivery so we can make it right. Where is your front door pick up location? Front porch pickup locations are in Bridge City, TX and Port Neches, TX at this time.
We have no control once your package is dropped off at the post office. You will have a tracking number where you can track your order. If there is an issue, you will have to contact the postal service. We are not responsible for delays caused by the postal service, weather, or incorrect shipping information provided at checkout.
All sales are final on custom items due to the nature of our products, we do not offer refunds, returns, or store credits. Please double-check all order details before placing your order.
Reach out to us as soon as possible. If your order has not hit the production line, we will try and accommodate your changes.
Processing time is 4-5 days after you place your order in most cases.
Shipping is usually 6-12 days after your order is processed.
If you need your order by a specific date, please contact us after placing your oder, and we will do our best to accommodate.
You will receive an email/Text from our accounting software to make payment.
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay
Orders do not go onto the production line until payment is made.